How long will it take to verify my documents?
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How long will it take to verify my documents?

After uploading your documents, they will be reviewed within 1-2 business days [excludes weekends and holidays]. Please do not contact Customer Support to speed this process up. Documents are reviewed on a first come, first serve basis. If it has been more than the time frame above, please check your internal messages under the Messages area of your account [upper right-hand corner when you've logged in] and your email [check your junk/spam folders]. The Verification Department will contact you if they require anything further to verify your account.


Helpful Advice

- Please do not respond directly to updates sent via email. Emails are sent from a no reply email address, meaning that messages sent to this address will not be received.
- For holiday delays, please check the company blog for the most recent updates. To do so, please click here.
- If you have not received any internal messages or emails, and it has been more than 2 business days, please contact Customer Support via the button below.