Merchant Issues
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Merchant Issues

How do I use a merchant website?
If you require assistance navigating a merchant website, or if you are having is...
How do I send money to a merchant?
When purchasing services via a merchant, you must use the merchant's payment but...
I sent funds to a merchant, but the funds have not appeared in my account. What do I do?
If your payment has not registered properly in your account with a merchant, ple...
A merchant sent me funds, but they are not showing in my account balance. What do I do?
When a merchant or other member sends funds to you they appear instantly. If you...
I have sent funds to the wrong username. What do I do?
All transactions made using SolidTrust Pay are the responsibility of the end use...
How do I cancel a subscription?
It is easy for you to immediately cancel any subscriptions that you have signed ...
How do I get a refund after purchasing a service, product and/or program?
If you have not received the product you purchased from a verified SolidTrust Pa...
How do I file a complaint against another member or merchant?
If you feel that another member has treated you unethically, has attempted fraud...
Why has a specific merchant been suspended?
If a merchant does not fulfill their obligations, whether accidentally or intent...
Can I get a refund from a merchant that has closed?
In the rare case that SolidTrust Pay intervenes and provides a refund due to mer...