Issues with Merchants
Home > Merchants > Issues with Merchants

Issues with Merchants

How do I use this merchants website?
If you require assistance navigating a merchants website, or you are having issu...
I sent funds to a merchant but the funds have not appeared in my account. What can I do?
If your payment has not registered properly in your account with that merchant, ...
A merchant sent me funds, but they have not appeared in my STPay account balance. What can I do?
When a merchant or other member sends funds to you they appear instantly. If you...
How do I Cancel a Subscription?
Itis easy for you to immediately cancel any subscriptions that you havesigned up...
Can you give me a refund from this merchant?
If you have not received the product you purchased from a verified SolidTrust Pa...
Can I ever get a refund from a merchant that has closed?
In the rare case that SolidTrust Pay intervenes and provides a refund due to mer...