Passwords & Security
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Passwords & Security

I am being told my username/password is wrong. What do I do?
Your username and password is the first line of security to ensure it is you tha...
How do I change my password?
You may change your password when you've logged into your SolidTrust Pay account...
Why does SolidTrust Pay require a strict password?
A password should be difficult to guess, and this is why SolidTrust Pay requires...
How do I change my email address?
You may change your email address when you've logged into your SolidTrust Pay ac...
What is a secondary password? Why is it required?
A secondary password is a security feature and is required when doing transactio...
How do I change my secondary password?
You may change your secondary password when you've logged into your SolidTrust P...
How do I change my secret question/answer?
You may change your secret question/answer when you've logged into your SolidTru...
Why has my IP address been blocked?
An IP address is blocked after repeated, unsuccessful login attempts [6 maximum]...
What is a two-factor authentication [2FA] password?
2FA [two-factor authentication] is having something you know paired with somethi...
I don't have my two-factor authentication [2FA] password anymore. What do I do?
Please redirect to this article: https://support.solidtrustpay.com/index.php?typ...