Support Centre
Home > Support Centre

Support Centre

How do I create a Support Centre account?
Creating a Support Centre account is quick and easy. To register: 1. Go to h...
How do I login to the Support Centre?
To login to the Support Centre: 1. Go to https://support.solidtrustpay.com (htt...
I forgot my username for the Support Centre. What do I do?
Your username for the Support Centre is the email address that you registered wi...
I forgot my password for the Support Centre. What do I do?
If you have forgotten your password: 1. Click the I forget it link on the Suppo...
How do I review my ticket history?
To review your ticket history: 1. After you have logged into (https://support.s...
How do I send a copy of a LiveChat to myself?
You can send a transcript of a LiveChat once the chat has ended. To do so: 1...
Why hasn't my ticket been replied to yet?
The Customer Support Department asks that you please allow 1-2 business days for...
When is LiveChat available?
LiveChat is available between Monday to Friday, 8AM - 4PM EST. Please consider C...