Why hasn't my ticket been replied to yet?
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Why hasn't my ticket been replied to yet?

The Customer Support Department asks that you please allow 1-2 business days for a reply to your ticket submission[s]. Replies go out between Monday to Friday, 8AM - 4PM EST. Please consider Canadian statutory holidays, as they will cause a delay in responses. A list of official Canadian stat holidays can be found by clicking here. Current holiday delay announcements can be accessed via SolidTrust Pay's Corporate Blog by clicking here.