Why has my credit/debit card been blocked?
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Why has my credit/debit card been blocked?

If you are unable to use your credit/debit card, there are a number of reasons why this may have happened:

- An incorrect micro amount was entered during the Micro Verification Process [MVP];
- you added your card as a payroll/international card, and not as a credit/debit card [vice versa];
- the name on the added card does not match the name that is on your account [we do not accept third party cards, i.e., cards must be in the SolidTrust Pay account holder's name];
- and/or you have been doing charge backs or other activities which are not permitted.


Should you need clarification or assistance, please contact Customer Support via the button below.