How do I verify my account?
Home > Verification & Documents > How do I verify my account?

How do I verify my account?

Credit/Debit Card Verified

For information on how to verify your card, please click here.

Standard Verified

Please go to My Account > Upload Documents and submit the following documentation.

1. A government issued photo ID. No information can be hidden on the ID. Please click here for an updated list of countries that requires a passport for verification. Ensure your ID has the following:

- A photo
- Your name
- Your date of birth
- Expiry date [exception to South Africa]

2. You must upload an address document. We require an unaltered, original document that has been mailed or emailed to you. This can be any type of bill or statement that has:

- Your name
- Residential address [we cannot verify a PO box, however if the document shows your service address, this will be accepted]
- Recent date [no older than 6 months from the date of submission]

This could be a phone bill, utility bill, insurance bill, bank statement, medical bill, etc.

Bank Verified

All Standard Verification documents must be uploaded and approved before proceeding to Bank Verification.

1. Add your bank account before submitting documents. You can do so by going to My Banks & Cards > Add New Bank Account. Make sure that the information you submit matches what is on the documents that are required [see below].

2. - For Canadians looking to be Bank Verified, please click here
- For Americans looking to be Bank Verified, please click here
- For all other users looking to be Bank Verified, please click here

Helpful Advice

- Before uploading any documents, carefully review what is required above.

- We do not accept handwritten documents.

- Do not upload the same document more than once unless otherwise instructed.

- Please allow 1-2 business days [excludes weekends and holidays] for your document[s] to be processed. Contacting Customer Support will not speed up this process. Documents are processed on a first come, first serve basis.

- Keep checking the News & Notes section of your account for verification updates.

- If you have read the above and still require assistance, please contact Customer Support by clicking the button below.